Return Policy
We will gladly accept qualified returns within 30-days of your candle purchase. To qualify for a refund, item(s) must but be unused and in their original packaging.
To request a return, please contact support at hello@velvetropes.com. Once we've reviewed your request and if your return is approved, you'll be emailed a prepaid return label. DO NOT return items without first contacting support as they will not be accepted.
**Map purchases are not eligible for refunds.
Refunds
Once we receive your returned item(s), an approval determination will be made. If your return is accepted, a full refund will be issued to the payment method used at the time of purchase. Refunds can take up to 7 business days to hit your account depending on your provider.